Terms of Service

Last updated: October 28, 2025

1. Service Description

EV India Information Service provides educational content and informational catalogs about electric scooters and EV accessories in India. Our service includes:

• Email delivery of educational EV catalogs
• Information about electric scooter types and maintenance
• Guidance on battery care and safety equipment
• Overview of government policies and incentives

2. User Eligibility

To use our service, you must:

• Be at least 18 years old (or have parental consent if under 18)
• Provide accurate and truthful information
• Have a valid email address
• Comply with all applicable laws
• Use the service for lawful purposes only

3. Information Collection and Use

3.1 What We Collect

When you request our catalog, we collect:

• Full name
• Email address
• Purpose of request (personal use, business, research, delivery)
• Consent for receiving informational content

3.2 How We Use Your Information

Your information is used exclusively for:

• Delivering the requested catalog via email
• Providing customer support
• Ensuring service security and preventing abuse
• Complying with legal requirements

4. Catalog Delivery

4.1 Delivery Timeline

We commit to delivering your catalog within:

• Standard: Within 24 hours of request
• Maximum: 72 hours (rare circumstances)
• Verification: Email confirmation may be required

4.2 Delivery Issues

If you don't receive your catalog:

• Check your spam/junk folder
• Verify email address entered correctly
• Contact support for assistance
• We will re-send within 24 hours of notification

5. User Responsibilities

You agree to:

• Provide accurate and complete information
• Not use automated tools or bots to submit requests
• Not submit multiple requests for the same purpose
• Respect our intellectual property rights
• Not use our service for spam or abuse
• Not attempt to circumvent security measures

6. Prohibited Uses

You may not use our service for:

• Commercial resale of our catalog content
• Spam or unsolicited communications
• Illegal activities or fraudulent purposes
• Impersonation or false representation
• Attempts to harm or disrupt our service
• Collecting user information from other users

7. Intellectual Property

7.1 Our Content

All catalog content, website design, and materials are:

• Owned by EV India Information Service or licensed
• Protected by copyright and intellectual property laws
• Provided for educational and informational purposes only
• Not to be reproduced, distributed, or sold without permission

7.2 Fair Use

You may use our educational content for:

• Personal learning and research
• Sharing with family and friends for informational purposes
• Citing in academic or educational contexts (with attribution)

8. Service Availability

8.1 Uptime Commitment

We strive to maintain:

• 99% service availability during business hours
• Email delivery within committed timeframes
• Customer support during business days

8.2 Service Interruptions

We are not liable for service interruptions due to:

• Internet connectivity issues
• Third-party service provider problems
• Force majeure events (natural disasters, etc.)
• Scheduled maintenance (with advance notice when possible)

9. Limitation of Liability

EV India Information Service's liability is limited to:

• The cost of re-delivering the catalog if not received
• Direct damages only, not consequential or indirect damages
• Maximum liability not exceeding the value of services provided

10. Privacy and Data Protection

Your privacy is important to us. Our practices include:

• Collecting only necessary information for service delivery
• Not sharing your information with third parties for marketing
• Implementing appropriate security measures
• Respecting your right to data deletion

See our Privacy Policy for complete details.

11. Termination

11.1 Your Right to Terminate

You may:

• Request deletion of your information at any time
• Unsubscribe from future communications
• Stop using our service without penalty

11.2 Our Right to Terminate

We may suspend or terminate service for:

• Violation of these terms
• Abuse of our service
• Fraudulent or illegal activities
• Provision of false information

12. Dispute Resolution

12.1 Governing Law

These terms are governed by the laws of India, specifically:

• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Indian Contract Act, 1872

12.2 Dispute Process

For disputes, we encourage:

• Direct communication with our support team
• Mediation through consumer forums if applicable
• Legal proceedings in appropriate Indian courts

13. Changes to Terms

We may update these terms to:

• Reflect changes in law or regulation
• Improve our service practices
• Address new features or functionality

Significant changes will be communicated via website notice and, where applicable, email notification.

14. Contact Information

15. Acknowledgment

By requesting our catalog, you acknowledge that:

• You have read and understood these terms
• You agree to be bound by these terms
• You understand this is an informational service
• You consent to the collection and use of your information as described

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