Refund Policy
Last updated: October 28, 2025
Our Service is Completely Free
EV India Information Service provides educational catalogs at no cost to users. Therefore, traditional refunds do not apply.
1. Service Overview
EV India Information Service offers:
- Free Educational Catalogs: Comprehensive information about electric scooters and EV accessories
- No Charges: We do not request payment for our catalogs
- Informational Service: Educational content, not commercial sales
- India Focus: Specific to Indian EV market and regulations
Our Commitment: If you don't receive your catalog within 72 hours or encounter technical issues accessing our service, we will work to resolve the issue immediately at no cost.
2. Why Traditional Refunds Don't Apply
Since our service is completely free:
- No payment is required to receive our catalog
- No financial transactions take place
- No billing information is collected
- Our service is purely informational and educational
3. Service Quality Assurance
3.1 Delivery Guarantee
We guarantee:
- Catalog delivery within 24-72 hours of request
- Email delivery to the address provided
- Content accuracy and comprehensiveness
- Support for technical issues
3.2 If Service Fails
If we fail to deliver as promised:
- Immediate Action: We will address the issue within 24 hours
- Re-delivery: Catalog will be sent again at no cost
- Support Assistance: Help with technical problems or email issues
- Account Follow-up: Ensure satisfactory resolution
4. Service Issues and Resolution
If You Experience Issues:
- Check Spam Folder: Look for catalog email in junk/spam
- Verify Email: Ensure correct email address was provided
- Wait 72 Hours: Allow full delivery window
- Contact Support: Reach out for assistance
- Provide Details: Share request date and email used
5. What We Will Do
When you contact us about service issues:
- Quick Response: Acknowledge your concern within 4 hours
- Investigation: Check delivery logs and system status
- Resolution: Re-send catalog or fix technical issues
- Follow-up: Confirm successful resolution
- Prevention: Address recurring issues
6. Content Quality Standards
Our catalogs meet high educational standards:
- Accuracy: Information verified against current sources
- Comprehensiveness: Coverage of key EV topics
- Relevance: India-specific content and regulations
- Currency: Regular updates with latest information
- Clarity: Easy-to-understand explanations
7. Request Cancellation
If you change your mind after requesting a catalog:
- Immediate Effect: Contact us to cancel the request
- No Penalty: No charges or consequences
- Data Removal: We will remove your information if requested
- No Obligation: You're free to request again later
8. Data and Privacy
Regarding your information when requesting refunds:
- No Payment Data: We don't collect payment information
- Minimal Data: Only contact information for catalog delivery
- Privacy Protection: Your data is handled per our Privacy Policy
- Easy Deletion: Request removal at any time
9. Exceptional Circumstances
In rare cases of service failure:
9.1 Technical Issues
- Website downtime affecting requests
- Email delivery system failures
- Data corruption affecting catalog content
9.2 Our Response
- Immediate technical investigation
- Service restoration as highest priority
- Compensation via extended support or additional resources
- Communication about resolution timeline
10. Customer Satisfaction
Your satisfaction is important to us:
- Feedback Welcome: Share suggestions for improvement
- Quality Monitoring: Regular review of service quality
- Continuous Improvement: Updates based on user feedback
- Support Excellence: Dedicated team for issue resolution
11. Contact for Service Issues
Customer Support
Email: [email protected]
Phone: +91-XXX-XXX-XXXX
Hours: Monday-Friday, 9:00 AM - 6:00 PM IST
Response Time: Within 4 hours during business hours
Service Guarantee Contact
Email: [email protected]
For: Service failure reports and resolution requests
12. Policy Updates
This policy may be updated to:
- Reflect changes in our service
- Improve customer experience
- Align with best practices
- Comply with new regulations
Updates will be posted on our website and, where appropriate, communicated to users.
13. Summary
Key Points:
- Our service is completely free - no refunds needed
- We guarantee catalog delivery within 72 hours
- If service fails, we immediately work to resolve issues
- Customer satisfaction is our top priority
- Support team available to assist with any concerns